1. Cooling-off period
You may cancel an evaluation and receive a full refund of the fee within 14 calendar days of purchase, provided no trade has been placed on the account. Placing a single order ends the cooling-off period, because the service has then been delivered. Send cancellation requests to support@driftgain.com from the email address on the account.
2. Fee returned with your first payout
If you complete both evaluation phases, sign the funded trader agreement and receive an approved first payout on a funded account with a positive net result, the original evaluation fee is added to that payout. This is the ordinary route by which the fee comes back to you.
3. When the fee is not refundable
- after a breach of the daily or overall loss limit;
- after any trade has been placed, once the 14-day cooling-off period has expired;
- where an account is closed for a breach of the conduct rules on our Trading Rules page;
- where a registration is terminated because false information was given about residence, nationality or identity;
- where a participant simply chooses to stop, having already traded the account.
4. Refunds we initiate
If we cannot provide an evaluation you have paid for — for example, because your jurisdiction turns out to be restricted, because identity verification cannot be completed, or because of a sustained technical failure on our side — we refund the fee in full without deduction.
5. Method and timing
Refunds are returned to the original payment method wherever the payment provider allows it, and otherwise by bank transfer to an account in your own name. We aim to process approved refunds within 5 business days; the time for funds to reach you depends on your payment provider. We do not refund to third-party accounts.
6. Chargebacks
Please contact us before raising a chargeback. Initiating a chargeback while a refund request is open results in immediate suspension of all your accounts and forfeiture of any accrued performance share, and we will contest the claim with our records of the trading activity concerned.
7. Contact
Refund questions: support@driftgain.com. Escalations and complaints: support@driftgain.com, or in writing to Drift Gain Financial Ltd., c/o Fortgate Offshore Investment and Legal Services Ltd., Ground Floor, The Sotheby Building, Rodney Village, Rodney Bay, Gros-Islet, Saint Lucia.